Here is a list of our frequently asked questions.

If you can't see the answer you are looking for, then don't hesitate to get in touch. You can either call us directly on 01737 244312 or email info@transformhomecare.org.uk.

Frequently asked questions

What tasks will my care worker carry out?
Is there anything that my care worker is not able to do?
Will I have the same care worker every day?
I don’t like my care worker, what should I do?
What do I do if I don't like my care package or want to make changes?
Do I have to have a minimum number of visits?
Are Transform Homecare staff fully trained?
How can I be sure I am safe?
How can I be sure that my care worker will stay as long as they should and carry out all the tasks I need?
How much do Transform Homecare care services cost and can I get any help with the fees?
How do I pay for my care?
Who can I ring when the office is closed?
How do I arrange a Transform Homecare care package?
Is there a charge for the first assessment?
 

 

What tasks will my care worker carry out?

We agree a detailed support plan with our clients which details exactly what you have instructed us to do, so that we and you know what is expected. This is the work list that our care workers refer to.

Care plans can change as your needs change and we carry out regular reviews to ensure that the care we are providing is appropriate.

Please visit our services page for more details of all the care services we can provide for you.

 

Is there anything that my care worker is not able to do?

Once we have established exactly what you want on each visit, we will work to that plan. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with the care supervisor.

But there are some tasks that we are not able to do, such as give injections or change sterile dressings. Also, we can not carry out tasks which are likely to cause risk to either you or to Transform Homecare care staff.

 

Will I have the same care worker every day?

This depends on how many care visits you have each week. Quite often our clients do have the same care worker for each visit, but if you have lots of visits during a week, you may need several different care workers.

Also there may be times when your care worker may be away on holiday. Rest assured that we try to keep the number of different care workers you see to a minimum.

You will be sent a worksheet each week which ensures that you know who to expect, and at what time.

 

I don’t like my care worker, what should I do?

We will try and ensure that you have the same regular care workers, so that you can build up a good relationship with them.

However, we recognise that not everyone will be happy with particular care workers. If you are not happy, please do not hesitate to contact us and we will find a suitable replacement.

 

What do I do if I don't like my care package or want to make changes?

From time to time, people's care needs can change so we know that care may need reviewing as a result.

We carry out reviews regularly, but meanwhile, if you would like to make a change please do not hesitate to contact us.

 

Do I have to have a minimum number of visits?

Transform Homecare provides a range of different care packages for our clients, depending on their individual needs. You may need only one visit per week, or several each day. We can cater for all of these.

Just contact us to find out what we can do for you.

 

Are Transform Homecare staff fully trained?

Many of Transform Homecare’s staff are trained to NVQ level 2 or above. All our staff undertake regular training, both in-house and by external providers. This ensures that their qualifications are to date and helps us maintain our high standards.

 

How can I be sure I am safe?

We take client safety very seriously. All Transform Homecare staff undergo a rigorous vetting procedure before they start working with us. Care staff will always be wearing Homecare-branded uniform and carry a personalised identification card which shows their name, photograph and signature. You can ask to see this.

 

How can I be sure that my care worker will stay as long as they should and carry out all the tasks I need?

The time the care worker spends with you and the tasks they carry out are led by your care plan. After every visit the care worker will write the details of activities undertaken during the visit in the care record (which is left in your house). You will be asked to record your satisfaction by signing the care worker's timesheet, which is returned to the relevant registered Transform Homecare office each week for checking.

 

How much do Transform Homecare care services cost and can I get any help with the fees?

Each of our clients receives a detailed support plan which sets out the care to be delivered. Some people are entitled to help with the cost of their care from their local social services; others pay for themselves, or have help from a family member.

 

How do I pay for my care?

If your care is provided by social services, we will send them a bill once a fortnight.

If you or a family member are paying, you can arrange a standing order for automatic payment or bank transfer, just contact us and we will help you with this. Visit our Funding your care page for more details. 

 

Who can I ring when the office is closed?

Our offices are normally open from 9am to 5pm Monday to Friday. We also operate an out-of-hours emergency service which is staffed when the office is closed. This number will be provided to you at an appropriate time.

 

How do I arrange a Transform Homecare care package?

Contact us and make an appointment for us to visit you for a chat about how Transform Homecare can help you.

 

Is there a charge for the first assessment?

The initial assessment is free of charge, but all other visits will be charged at our normal rate.

 

accreditation
05. Investors in people Logo

Transform Homecare is a service provided by Transform Housing & Support.
Registered Provider H2452, Registered with the CQC 1-2756361790, Registered Charity 264133, Registered Company 1057984.